Tag: Customer

Send Us a Video With Your Question About Kids and Covid

Right here’s What Readers Informed Us About Buyer Service Nightmares

The pandemic hasn’t been simple for shoppers or service staff. Whereas shoppers have confronted elevated costs, shortages and lengthy delays to obtain items and providers, staff have needed to cope with offended purchasers and to fill-in for sick co-workers, all whereas risking their very own well being. In mid-December, The New York Instances asked readers

What’s Your Experience With Customer Service?

What’s Your Expertise With Buyer Service?

Airplane journey. Mailing a package deal. Renting a automobile. Ready for a Covid check. Speaking to the cable firm. Within the second winter of this pandemic-altered world, all of it appears tougher than ever. Staff and clients alike are rising more and more weary and impatient. The New York Instances is engaged on an article

Janet Yellen still supports a plan to make banks give the I.R.S. new customer data.

Janet Yellen nonetheless helps a plan to make banks give the I.R.S. new buyer information.

WASHINGTON — Treasury Secretary Janet L. Yellen stated on Tuesday that she nonetheless supported an embattled proposal that may require banks to show over extra details about their clients’ accounts to the Inside Income Service, arguing that the proposal would assist make sure that the rich weren’t dodging taxes. The financial institution reporting concept had

275 Minutes on Hold: Why Airline Customer Service Still Can’t Keep Up

275 Minutes on Maintain: Why Airline Buyer Service Nonetheless Can’t Preserve Up

“Whenever you can not plan issues in your time without work, it may possibly break your morale,” mentioned Edison Fraser, the transportation coordinator for the Worldwide Affiliation of Machinists and Aerospace Staff, a union that represents reservation brokers for Southwest Airways. Emirates, which employs 1,900 folks to deal with calls, says that the median wait